FAQ

FAQ - Marketplace Users

1. What is Digital Bombarda?

 Bombarda Digital is the online extension of the Miguel Bombarda Quarter — a creative and vibrant area of ​​the city of Porto. It is a project funded by the Recovery and Resilience Plan (PRR) #BuildingTheFuture, within the framework of the Digital Commercial Districts measure.
 Through this platform, you can explore, discover, and purchase unique products and experiences created by local businesses.

2. What types of products can I find here?
From artworks, contemporary ceramics, and designer jewelry, to sustainable clothing, books, design objects, and collective experiences — all curated locally with a creative touch.

3. How do I make a purchase?

 It depends on the type of product.

Since many of the available items are unique, original pieces or limited editions, the platform prioritizes direct and close contact with retailers, artists, or galleries. This model allows for a more personalized shopping experience, where you can ask questions, discuss details, and receive suggestions directly from those who create or select the pieces.

When direct online purchasing becomes available, products will be clearly marked and the process will be simple: you choose your favorites, add them to your cart, complete the purchase, and choose your shipping or pickup method.

4. What payment methods are available?

For products marked as sold directly online, we accept payments by credit/debit card, MB Way, and other secure options managed by certified gateways. Payments are processed through a secure system compliant with GDPR.

5. How are deliveries made?

 For products sold online via the platform, you can choose to:

  • Home delivery (national/international)

  • In-store pickup

  • Collection at one of the digital lockers in the block (new!)

6. What if I want to return or exchange a product?

 It depends on the type of purchase you made:

• Purchases made directly from a retailer, artist, or gallery (via personalized contact):
In these cases, each entity is responsible for defining and communicating its return or exchange policy. You should confirm these conditions directly with the seller before completing the purchase. The Bombarda Digital platform is not responsible for transactions made outside of the checkout system.

• Purchases made directly from the platform's online store:
 In these cases, the general return and exchange policies of the Bombarda Digital store apply, which include:

  • Returns are accepted within 14 days of receipt, in accordance with Decree-Law No. 24/2014, provided the product is in perfect condition and in its original packaging;

  • Customized or custom-made products are not eligible for return, except in case of defect;

  • The customer is responsible for the shipping costs associated with the return, except in cases of shipping errors or defective products.

Full terms and conditions are available on the checkout page and in the website's Terms and Conditions.

7. Is it safe to buy on the platform?

 Yes. The platform follows best practices in digital security, including SSL certificates, protection of personal data in accordance with the GDPR (General Data Protection Regulation — Regulation (EU) 2016/679), and certified payment gateways.

8. How can I receive news or promotions?

 Sign up for our newsletter and follow us on Instagram (@bombarda.pt) to discover new stores, artists, and experiences before anyone else.

9. Who manages this platform?

 The Bombarda Digital platform is managed by the Associação Quarteirão Criativo (NIPC 509070361), headquartered at Rua do Rosário, 211, 4050-524, Porto. For any questions or further support, you can contact info@bombarda.pt.

10. What are the customer support hours?

 We respond to emails Monday to Friday, between 10am and 5pm. The average response time is 24 to 48 business hours. We are also available via Instagram (@bombarda.pt).

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FAQ - Bombarda Merchants

1. What is Bombarda Digital and why should I join?

 It's a digital transition project that aims to showcase the creative commerce of the Bombarda Quarter to the world. With the e-commerce platform, you can sell online collectively, increase visibility, and benefit from technical and creative support.

2. Who can join?
All establishments located on the ground floor, with doors opening onto the street, on the following streets: Rua de Miguel Bombarda, Rua do Rosário, Rua do Breiner, Rua da Boa Nova, Rua Adolfo Casais Monteiro, Rua D. Manuel II, Rua da Maternidade, Largo da Maternidade.

3. Is my activity eligible?

 Eligible establishments are those with CAE codes from sections A to J, L to N, and P to S (except Wholesale Trade and Warehousing). You can confirm with the Quarteirão Criativo Association team if you have any questions.

4. How can I register for Bombarda Digital?

 Follow these steps:

  1. Register at Shop in Porto

  2. Please indicate that you belong to the Bombarda Digital Commercial District.

  3. Fill out the Bombarda Digital form.

  4. You will be contacted to begin the integration in the e-commerce module.

5. Is there a cost?

No. Joining the Bombarda Digital e-commerce platform is free, and no commissions are applied to sales made through the online store until the end of the project.

Each merchant is responsible for the costs associated with their own transactions, namely:

  • Shipping costs for products to customers;

  • Fees charged by the payment systems you choose to use directly;

  • Additional materials or services contracted independently (e.g., custom packaging, in-house content production, etc.).

In the collective experiences promoted by the Association (e.g., experiences, subscription boxes, etc.), there are no commissions or profit margins for the organization until the project's completion.

6. Do I need to have a website or online store?
No. The Bombarda Digital platform acts as a marketplace. All you need is an email address and internet access to manage your profile, products, and communications.

7. What if I have no digital experience?

 No problem. The Quarteirão Criativo Association team will provide training, content, and ongoing support.

8. Can I use my own content and photographs?

 Yes, you can — as long as they meet the platform's visual and editorial guidelines. To ensure a consistent, attractive aesthetic aligned with Bombarda Digital's identity, all submitted content (photographs, descriptions, videos, etc.) will be moderated and validated by the platform's administration team.

Also available:

  • Visual and textual templates to facilitate content creation;

  • Professional photo sessions promoted by the project (free until the end of August 2025, by appointment);

  • Online training sessions, tutorials, and supporting documentation.

9. How are deliveries made?

In direct sales, it is up to the retailer to define with the customer the shipping method, deadlines, costs, and any returns, and it is essential to ensure clear and transparent communication.

10. How is invoicing and payment collection handled?

 Each store invoices the customer directly.

  • In sales via the platform's checkout, payments are processed through a certified gateway (to be defined by the platform ). The amount is transferred to the merchant with a monthly sales report;

  • In direct sales, the responsibility for the payment and invoicing process rests solely with the merchant.


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Didn't find an answer to your question?

Contact us: shop@bombarda.pt or info@bombarda.pt